Brontosaurus

Please note that all products available for purchase from our online store are meticulously crafted on a made-to-order basis, ensuring that each item meets our exacting standards of quality and craftsmanship. As a result, please anticipate that there may be a longer lead time for the creation of your chosen pieces. While we strive to expedite the production process, our commitment to excellence means that we dedicate the necessary time and attention to every detail, ensuring that your order is nothing short of perfection. Your patience is greatly appreciated as our skilled artisans pour their expertise and passion into bringing your vision to life. We assure you that the wait will be well worth it, as you receive a truly unique and exceptional creation tailored specifically to your preferences. Thank you for entrusting us with your order, and we look forward to delivering a product that exceeds your expectations.

We want you to be completely satisfied with your purchase from our online store. If for any reason you receive a damaged item, we offer a straightforward return process to ensure your satisfaction.

Conditions for Returns:

1. Damage: Returns are only accepted if the item is received damaged. We carefully inspect each item before shipment to ensure it meets our quality standards. However, if you receive a damaged item, please contact us within 7 days of receiving your order.
2. Notification: To initiate a return, please contact our customer service team at Shop@printinglikerabbits.co.uk . Please provide your order number, a description of the damage, and clear photographs showing the damage to the item and its packaging.
3. Approval: Once we receive your request and assess the damage, we will provide further instructions for the return process. Returns will be approved based on the extent of the damage and adherence to our return policy.
4. Return Shipping: We will provide a prepaid shipping label for the return of damaged items. Please ensure the item is securely packaged to prevent further damage during transit.
5. Refund or Replacement: Upon receiving the returned item, we will inspect it to verify the damage. Depending on availability, you will have the option to receive a replacement item or a refund to the original payment method used for the purchase.
6. Timeframe: Please note that the timeframe for processing returns may vary depending on the nature of the damage and the availability of replacement items. We will strive to process your return as quickly as possible and keep you informed throughout the process.
7. Exclusions: Returns will not be accepted for reasons other than damage. We do not accept returns for items that have been used, altered, or are not in their original condition and packaging.

We appreciate your understanding of our return policy and our commitment to providing you with high-quality products and excellent customer service. If you have any questions or concerns regarding returns, please don't hesitate to contact us.